Knowledge Management Certification Program

At RightAnswers we want to ensure that our clients maximize their investments in the Unified Knowledge Platform. In order to help you achieve this, we have developed a training and certification curriculum designed to arm your staff with the knowledge they need to be most productive in their position while using the RightAnswers solution. The program focuses on KCS principles and knowledge best practices, and how they are applied within the RightAnswers Platform. In addition you will become certified in the use of the RightAnswers knowledge management tools.

“The class was great! There was so much information. There were things that I knew absolutely nothing about, and wish I had taken it earlier. I think your product is wonderful and its potential is enormous..."

Who Should Attend:

Service Desk/Customer Service Managers/Directors
Content Managers
Support Analysts/Agents
Anyone who authors content or solutions

What You Will Learn:

Best Practices of Knowledge Management and Self Service (ITIL and KCS)
Knowledge Architecture
Knowledge Segmentation
User Management and Workflow
Content Development
Taxonomy and Attribute Management
Knowledge Style Guides
How to Improve Searching Capability
Knowledge Analytics and How to Measure Success

Register for a KM Certification training today. If you have questions regarding the RightAnswers Knowledge Management Certification Program, please send an e-mail to clientsuccess@rightanswers.com