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Our Client Success program delivers strong starts and long-term success

Our Client Success team stays with you to ensure your long-term success

When you choose RightAnswers as your knowledge management partner, you get much more than just our knowledge management software. RightAnswers provides a complimentary Client Success program that ensures your successful knowledge strategy throughout your entire engagement with RightAnswers.

 

Companies that experience our Client Success program consistently say how useful and unique it is – far better than anything they’ve ever experienced before. Hear what they have to say.

Our Client Success team works with you to achieve the following goals:

  • Create effective knowledge for customer service and support
  • Improve your service resolution rates and efficiencies
  • Reduce escalations to your service desk or call center
  • Drive agent, end-user and customer adoption
  • Empower your users and customers to leverage self-service
  • Develop an ongoing process for knowledge
  • Build a collaborative environment for continued improvement

 

RightAnswers is just top notch. They have been there every step of the way.

– Maggie Angeline, Paychex 

Deliver remarkable results to your customers, employees and agents

Some of the ways our Client Success team helps achieve the long-term effectiveness of your knowledge initiative:

One of the things I like about (RightAnswers) is that they make every client feel like they are the most important client.

– Bill Finley, Mitre Corporation