For each of our clients, RightAnswers delivers a customized knowledge management product that can be ready to use in the cloud within hours of purchase and fully deployed within 90 days – including integration with your CRM, ITSM and other enterprise systems.
But just because we’re fast doesn’t mean it’s simple. RightAnswers works with you like no other vendor, and we have honed our processes in a way that’s hard to replicate. (Think: changing four tires and gassing up a race car in 12 seconds flat. That takes a seasoned pit crew with unique expertise!)
If you choose to install RightAnswers on-premise, we will help you configure your systems for optimized application performance.
RightAnswers Client Success team did a great job of guiding us through the onboarding process and within about 45 days we had a strong foundation of understanding.
– Healthcare company
With several hundred implementations under our belt, we have developed an onboarding program that gets you productive on RightAnswers quickly and painlessly:
Step 1: We engage with you to clearly define your goals.
Step 2: We follow through with a detailed, phased onboarding plan that is customized to your installation. We manage the timelines and drive all critical-path tasks to get you live and integrated with the other systems in your environment in 90 days.
Step 3: We kick off by defining the scope and setting expectations and timelines.
Step 4: We then identify business and technical requirements, identify content segregation needs and start training your staff on knowledge best practices.
Step 5: Our Project Managers and Implementation Engineers take a personal interest in configuring and implementing RightAnswers to best attain your goals. Because the self-service user interface has a large impact on user adoption, we will incorporate your brand and employ our proven best practices to design and implement the right interface for your organization.
Step 6: We seamlessly integrate our knowledge management product into a variety of enterprise systems you may be using – your CRM, ITSM, ERP, chat or any other system you need connected to your company’s knowledge. Inline integration streamlines the experience for your agents and enables them to find answers more quickly.
No matter what type of knowledge your company needs, RightAnswers has the solution, and we’ll implement the right one for you in no time.
RightAnswers differs from other technology companies because they put together a program based on your needs.
– Peter McGarahan, First American
We build a long-term collaborative partnership with ongoing best practices
Final steps: After testing is completed we conduct a go-live validation, which builds your baseline as the foundation to measure success. This is a crucial step that confirms your business preparedness with knowledge management and leads to long-term success and optimal customer satisfaction.
Ongoing: Our partnership does not end at go-live. Your dedicated Client Success Manager provides consultancy and training throughout the course of our relationship. We teach you best practices, help increase adoption of your knowledge initiative, increase knowledge effectiveness, analyze your knowledgebase, measure ROI, manage your taxonomy and offer many other knowledge services.