Even before ITIL recognized knowledge management as a process RightAnswers was showing clients the benefits of creating a strong knowledge foundation. This knowledge foundation is built on solid user adoption and reinforced by end users and support analysts. The result is a knowledge culture which can yield impressive gains in productivity and cost reduction.
A strong knowledge system can impact the effectiveness of problem, release, change, and configuration management initiatives. In future ITIL versions and definitions knowledge will likely play an even greater role in effective service management. The RightAnswers solution is uniquely qualified to address the knowledge needs of the ITIL processes.
The foundation that we describe supports these ITIL initiatives as well as other enterprise knowledge initiatives such as enterprise search, knowledge federation and wiki based collaboration. An effective knowledge product must be able to support these projects as well as survive the stress of employee turn over and changes in corporate wide help desk application software.
RightAnswers Unified Knowledge Suite is built to withstand these stresses. Our solution is formed on more than a decade of experience in IT knowledge content. Providing a foundation formed from the worlds largest collections of IT knowledge articles and supported by a team dedicated to your knowledge success.
