The primary product that your IT department delivers is the information that they create. RightAnswers helps corporations to use this information in the most effective way possible benefiting both users and analysts.
Of the 4 million end users currently using RightAnswers over 92% surveyed report increased satisfaction with their IT group since using the product. Additionally 95% of the 15,000 analysts surveyed stated that RightAnswers Support Analyst™ improved their job performance.
The RightAnswers suite of products also leverages your organizational knowledge to benefit your ITIL initiatives. By helping to improve incident, change, problem, and release management processes RightAnswers can add value to the entire IT organization.
Using RightAnswers Self-Service™ selected knowledge articles created during the change and release management processes can now be made available to end users. This is just one of the many ways that RightAnswers takes knowledge beyond commonly accepted practices, helping companies share knowledge across the enterprise.
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