Having the “right” solution content in your Knowledge Base is critical to any Knowledge Management strategy. RightAnswers’ Solution Manager provides an effective and easy-to-use vehicle for managing your Knowledge Base by creating new company-specific Knowledge articles and modifying information found in the RightAnswers Knowledge-Paks®. Solution Manager is modeled on RightAnswers’ internal publishing tools and processes and leverages our knowledge-centric best practices.

Fully integrated with both RightAnswers Self-Service and RightAnswers Support Analyst, Solution Manager allows you to:

• Manage your content by easily proposing and creating new, as well as editing, existing solutions
• Enrich your content creation by leveraging HTML or WYSIWYG tools
• Track content creation through a two-step approval process and auditing capabilities
• Reuse existing content
• Employ “Best Practices” via RightAnswers-supplied templates, field formats, and pre-defined categories.

• Solution Manager Features and Functionality