RightAnswers’ team of licensed KCS trainers delivers the highest level of KCS certification.
Knowledge-Centered Support (KCSSM) is the preeminent methodology for knowledge management best practices, and can help improve your service organization. But what exactly is KCS and what do you need to think about before diving in? What type of commitment does it require? Let RightAnswers guide you on your KCS journey.
KCS Practices V6 – Earn the highest level of KCS certification in this 3-day workshop
KCS Practices Overview – 1-day workshop that explains what’s involved in KCS and what type of commitment it requires
KCS Leadership – 1-day workshop that delves into KCS concepts and develops the skills needed to successfully lead a knowledge-centered organization
We had a really good time while learning a lot in a short time-frame. The speed was good, adjusted when needed and also appropriate for non-native English speakers (myself included).
– KCS Practices V5 workshop attendee
RightAnswers clients and partners can also sign up for additional knowledge management training.
KCS is a service mark of the Consortium for Service Innovation™.