Our History

Founded in July 2001, RightAnswers established itself as the industry standard for support knowledge by creating the Knowledge-Paks library, the world’s largest collection of support knowledge. In 2005 we expanded on this unique expertise by creating a search and delivery system that addressed the specific needs of the support organization, combining knowledge with services and tools specifically tailored to the IT department. In 2010, RightAnswers further expanded our offering to include the RightAnswers Unified Knowledge Platform for Customer Service, bringing our deep expertise of Knowledge Management and Self-Service to organizations providing support to their consumers.

Understanding that the need for knowledge is not limited to the call center; we have enabled our platform to deliver knowledge from across the enterprise (Human Resources, Purchasing, Finance, etc.) to users who need it. Due to this diversity, and the success of RightAnswers Unified Knowledge Platform, the company has emerged as an industry innovator.