Because We Measure Our Success by Your Success
For over 12 years RightAnswers has been taking a different approach to knowledge management. The difference—our passion and ongoing shared ownership with every customer. Knowledge Management is a long-term commitment to keeping your knowledge accurate and current. We understand this and we also understand that it takes too much to go it alone. So in addition to top rated knowledge management software you gain the benefit of our experience with a dedicated Client Success Manager working with you to ensure your success. This means not only are customers trained on best practices and use of the system but they have access to the cumulative knowledge of the RightAnswers team.
One of the things I like about (RightAnswers) is that they make every client feel like they are the most important client.
Bill Finley, Mitre Corporation
When you think about it, there are three ways to really improve your service and your staff. You can hire agents that are subject matter experts on your products and services, hope your customers and employees are as smart as your agents. OR, you can provide your current agents, customers and employees with knowledge to answer questions at their fingertips. Which one makes more sense? If the knowledge choice makes sense to you, keep reading and explore our site see how we do it.
We have helped hundreds of organizations reduce costs and improve their customer experience. Here are a few reasons why companies choose us:
We are all knowledge enthusiasts that eat sleep and breathe knowledge and how we can make knowledge management more impactful to your business and easier on you. Know what you get with passionate people? People who run through walls to make you successful and who doesn’t want to be a teammate of a passionate person?
Our technology optimizes investments you have already made. Love your CRM and/or ITSM but feel they need a power boost? Want to keep your chat? Power it and your agents up with knowledge management to give every channel value. With RightAnswers there is no need to make that change, we work with all your favorite tools and give you the flexibility to change them out when you fall out of love.
Knowledge management exists in many departments and silos across the enterprise and each of those departments has its own knowledge base. Your call center has one attached to the CRM, your IT department has a knowledge base attached to its ITSM system, human resources, purchasing, and finance probably all have their own. This means knowledge workers need to learn more than one system, update common knowledge in multiple systems and generally be less effective and have the knowledge be less accurate. Because, we aren’t attached to any one department or application, of our multi-tenant architecture RightAnswers breaks down those silos. Ready for us to bring in the bulldozer?
What does that mean? It means that when you become a RightAnswers client you can always count on us to help you do knowledge management right. We are with you every step of the way, beginning with strategy, design and implementation or course. But we also help you gain adoption, create content help you evaluate that content and provide you with a Client Success Manager who will be with you from the moment you become a RightAnswers client ensuring your success from day one and for the long haul.