RightAnswers product suite has been built to interface seamlessly with your service desk platform at both the analyst and end user levels. This is accomplished by utilizing native connections through available business APIs, direct database integration or email-based integration. The interfaces that are used are optimized for Self-Service ticketing and status updates as well as Support Analyst research and links from knowledge articles to incidents. Our ability to work with any ticketing system ensures that your investment in knowledge stays with you even if you change helpdesk vendors.
