RightAnswers solutions have helped hundreds of support organizations to improve their operations, support more customers, and increase satisfaction. Implementing and maintaining a strong Knowledge Foundation is key to increasing the efficiency of your support organization. When customers and support workers can easily access the information they need, self-service is more effective and support workers can close tickets/cases more quickly, reducing the overall cost of support.
On average, within 3 to 6 months customers reduce their call volume by 20% while more than 92% of end users experience improved service.
According to the Help Desk Institute's Practices and Salary Survey the average cost per incident for phone support is approximately $25. With RightAnswers a help desk or call center managing 100 calls a day can potentially achieve savings of $500 per day or $126,000 per year.
