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don’t swap out the systems you love

RightAnswers Integration Framework fits into your current environment

When it comes to your systems, we’re conformists

RightAnswers Integration FrameworkYes, we develop groundbreaking applications with unique capabilities. But when it comes to the other systems you want to use, we go with the flow.

Are your agents using ServiceNow? Great! Salesforce? Super! NetSuite? No sweat! The same goes for BMC, Heat, Microsoft Dynamics… You get the picture.

Our out-of-the-box inline integration with virtually any case management or ticketing system lets support agents search for knowledge and attach knowledge to cases or tickets on the same screen. That means:

  • Fewer clicks
  • Less typing
  • Expedited post-call activities
  • Lower average speed to answer

Agents are ready faster for the next call, reducing the average speed to answer.

 

We link the enterprise

Computer and globeOur Integration Framework does more than just link to support agents’ systems. It’s a pre-packaged connector, making it easy to build connections to other systems.

You want to enable customers – We seamlessly integrate with channels of support like IVR, chat such as LivePerson, and Password Reset.

You want to easily access knowledge wherever it resides in your system. We crawl your networks, drives and websites and integrate with other applications such as SharePoint.

Our Integration Framework creates an uninterrupted flow of knowledge throughout your enterprise, for all audiences.

You’ll find answers faster and reduce the amount of time people spend searching.