People like videos and have come to expect them. And often videos are the best way to impart the information. Video boosts customer service by increasing customer engagement, leading to higher customer satisfaction. RightAnswers’ video creation tool:
Agents can create videos on-the-fly while working with customers and deliver them as solutions.
The built-in tool simplifies video management and provides a storage area for your videos. Agents can use RightAnswers Video to:
Whichever type of video they create, it provides a personalized customer experience. You can even upload videos taken on a mobile device. The videos you create in RightAnswers can be stored as solutions for reuse. Likewise, you can upload existing videos in any format and attach them to solutions.