Business services company saves costs through better knowledge usage
See the quantifiable benefits this business services company is achieving in its customer service and support by using the RightAnswers Enterprise Knowledge Hub integrated with its ServiceNow and Salesforce installations. It is saving millions of dollars a year and is improving customer satisfaction through Web Self-Service, and uses the Knowledge-Centered Support (KCS) methodology to keep […]
See the quantifiable benefits this business services company is achieving in its customer service and support by using the RightAnswers Enterprise Knowledge Hub integrated with its ServiceNow and Salesforce installations. It is saving millions of dollars a year and is improving customer satisfaction through Web Self-Service, and uses the Knowledge-Centered Support (KCS) methodology to keep its knowledge fresh.
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