Restaurant chain integrates RightAnswers with BMC and SharePoint
The restaurant chain is experiencing shorter training time for new support agents, higher first call resolution (FCR) rates and more frequent updates to knowledge articles.
Through the integration of RightAnswers knowledge management into the restaurant chain’s BMC and SharePoint environments, support agents find answers faster, wherever they reside across the organization. The restaurant chain is experiencing shorter training time for new support agents, higher first call resolution (FCR) rates and more frequent updates to knowledge articles. See the stats.
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