You can’t dictate the way your customers want to contact your service organization, and the sad truth is that some customers prefer email – notoriously the most expensive and slowest support channel!
With RightAnswers Email Knowledge Response, gone are the back-and-forths and delays normally associated with email support. You provide solutions fast, without the intervention of a support agent.
Email Knowledge Response is an automated system that reads the subject line and body of the email and instantly returns to the sender a list of likely answers. What’s so great about it?