Did you ever want conduct a search but didn’t know where to start? Or get so many results that you can’t find the one you need? Or maybe your search term doesn’t yield results at all.
Our Search Assistant understands the context of what your customers need. If they receive too many results, click on multiple answers or just seem lost, the Search Assistant automatically steers them in the right direction.
The Search Assistant offers a more conversational search experience, with visual clues of where to click and type. It’s an interactive tool that’s always on and looking out for your customers using Web self-service.
It’s also instrumental in reducing training time for your agents, enabling even your newest agents to be as effective as your most seasoned.
People search for knowledge in different ways, and it’s our business to make sure that your agents, end-users and customers quickly find what they’re looking for.