Knowledge Spotlight delivers knowledge to help your customers when and where they need it most – right in your own applications. It provides online help in the context of what the customer is doing in your application or website, providing a superior customer experience.
Think of it as fast food – but loaded with nutritious ingredients! Instant access to a full self-service experience is just a click away, resolving issues the moment they appear.
Implementing Knowledge Spotlight couldn’t be easier: Create, configure and add it to you site in five minutes or less!
Since Knowledge Spotlight pulls solutions from the central Enterprise Knowledge Hub:
As with all RightAnswers support channels, Knowledge Spotlight elicits feedback about the helpfulness of the solution, for continuous improvement of the knowledge.
All Knowledge Spotlight activity is included in RightAnswers reports, providing insight on user behavior and the metrics you need to manage your knowledge strategy.