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customers want choices

Provide multiple channels for your customers

Let customers connect any way they want

Increase your customer satisfaction by giving them a way to find what they’re looking for quickly – over their preferred channel. And when customers find what they need, it deflects calls from your contact center, lowering your support costs.

Web Self-Service and Mobile Self-Service resolve issues quickly and provide a positive customer experience. Use them out-of-the-box or integrated into your website.

Search Assistant automatically kicks in when the customer is having difficulty finding the answer.

Email Knowledge Response automatically responds to customer service emails with links to relevant answers, based on the email content.

 

 

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Online Help video

 

Knowledge Spotlight online help brings answers in the context of what your customers in your web applications or on your website. Watch the video to learn more. 

RightAnswers Community produces great results by giving customers a place to help each other. Download the eBook to learn about the benefits of establishing a forum for your customers.

Get the ebook RightAnswers Community