Let customers connect any way they want
Increase your customer satisfaction by giving them a way to find what they’re looking for quickly – over their preferred channel. And when customers find what they need, it deflects calls from your contact center, lowering your support costs.
Search Assistant automatically kicks in when the customer is having difficulty finding the answer.
Email Knowledge Response automatically responds to customer service emails with links to relevant answers, based on the email content.
Knowledge Spotlight online help brings answers in the context of what your customers in your web applications or on your website. Watch the video to learn more.