Making your world frictionless
Your organization relies on a myriad of software applications used by different departments and teams. And you offer various tools to your external customers as well.
Collaboration among all parties leads to a well-oiled operation and better outcomes. Through our Integration Framework, RightAnswers connects all your applications, such as Salesforce, ServiceNow, SharePoint, etc., across the enterprise. It enables people to create, find and share knowledge in the same place they perform their daily work.
Our Enterprise Knowledge Hub centralizes knowledge creation and storage. Your customer service teams use the Agent Portal , to find, fix and add knowledge. Other employees and your customers interact with knowledge through various channels such as Web Self-Service and Mobile Self-Service, where they find what they need and indicate what’s helpful.
RightAnswers Community – where customer help other customers and employees help other employees – merges with your knowledge base to show all knowledge in one place and for easy migration of socially crowdsourced knowledge into the knowledge base. Employee communities foster collaboration among teams, further connecting your enterprise.
Find knowledge wherever it resides, in any application, using Enterprise Search. It employs machine learning and gets smarter as people search. Deploy Enterprise Search stand-alone or integrated with the Enterprise Knowledge Hub to benefit from advanced knowledge creation capabilities.