Spend less time searching
Do your employees and customer support agents spend hours a day looking for the information they need to do their job? Have you ever heard, “I know we have that information somewhere, I just don’t know where”?
Indeed, as much as 15% of your employees’ time is spent searching for answers.
RightAnswers Enterprise Search improves your employees’ productivity and satisfaction by presenting the right answers the first time:
- Indexes and displays knowledge from all your sources in a single view, ranked by relevance
- Eliminates the need to learn how to use multiple applications, reducing training time for all employees, and in particular for customer support agents
- Speeds up the time to resolve an issue, reducing customer support costs
- Deflects calls and inquiries from your support desk and contact center
RightAnswers Enterprise Search scales to meet the needs of the largest enterprises, with the ability to index and search quickly on more than a billion documents.
RightAnswers Enterprise Search offers seamless ecosystem integrations and flexible deployment options. You can roll out RightAnswers Enterprise Search on-premise or in the cloud:
- As a stand-alone application
- Embedded in your CRM/ITSM interface, such as Salesforce and ServiceNow
- Integrated with your own front-end such as your self-service portal, for a look-and-feel that’s consistent with your brand
- Integrated with RightAnswers Enterprise Knowledge Hub, to benefit from advanced knowledge creation tools such as gamification, video creation and automated knowledge quality