RightAnswers has worked with hundreds of BMC Remedy clients who understand that knowledge management and self-service are key to improving the overall effectiveness of the support organization. Knowledge management does even more than that: It also touches every IT and business initiative you have.
RightAnswers knowledge management becomes an integral part of your organization’s operational workflow, making it second nature for your support agents and users. RightAnswers takes your knowledge management beyond being a knowledge base for your agents; it provides robust multi-channel self-service for your users. They can do more than just open a ticket – they can resolve their own issues.
At RightAnswers knowledge is our expertise.
We provide fully featured knowledge tools that seamlessly
integrate with all ITSM systems. We can help ensure the
success of every IT transformation and business
initiative you have — now and in the future.
Not only are we seamlessly integrated with all of the other BMC products, but we have been endorsed by BMC to be the knowledge vendor of choice for other offerings, such as Remedyforce, Remedy OnDemand and SDE, and we had a long-standing partnership with Numara for seamless integration with Footprints and Track-It!