AI Knowledge Management for Faster Troubleshooting

RightAnswers combines powerful AI search, Gen AI + knowledge management for the future of customer service 

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We help customers address their top KM challenges

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Impossible to find answers

Information is everywhere across the enterprise, but no one trusts it. Teams waste time hunting for incorrect answers. 

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Customers are tired of waiting

Extended resolution times, and endless case management. Teams guess how to troubleshoot, leading to mistakes.

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Skyrocketing Service Costs

Self-service channels are failing, and you’re paying for it. Low value, high volume tickets you can’t keep up with. 

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Frontline Frustrations  

Key dependencies on the best people in the business to solve problems, coach and create knowledge is too much pressure.  

Discover the power of Connected Knowledge

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The Right Answer to your knowledge management

AI-driven, Future Ready 

Innovative AI roadmap designed to futureproof your ROI 

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Knowledge Experts  

Scalable, secure enterprise solution

Cost-effective Knowledge Management that keeps you connected

RightAnswers gives you the flexibility to connect all available knowledge sources and deliver relevant information to your customers, contact center agents, and across the enterprise.

Generative AI Knowledge Creation

Create articles in one click; AI quality checks save time and guarantee quality.

Powerful AI Search

Industry-leading NLP across your sources; find answers faster.

Gen AI Answers

Smart answers from your trusted base slash resolution times.

Local Generative AI Model 

Safe with trainable AI, harness efficiencies securely.

No code browser extension

Integrate knowledge across 20+ apps, boost efficiency and workflow.

KCS V6 Certified

Drive continuous improvement, set gold standard in service.

Self-Service Portal 

Deflect low value calls before they reach your agents.

40,000+ pre-built troubleshooting articles

Support teams from day one, see immediate ROI.

We work with your existing applications, and then some. 

Upland RightAnswers’ many integrations make it easy for users to create, find, and share knowledge in the same place they perform their daily work. We call it connected knowledge.

CRM/ITSM integrations:

  • ServiceNow
  • Salesforce
  • Microsoft Dynamics
  • Cherwell
  • Genesys
  • NetSuite
  • BMC
  • Zendesk
  • Jira Software
  • Ivanti
  • And more…

Other tool integrations:

  • Microsoft Teams
  • SharePoint
  • Confluence
  • Google
  • Jive
  • BeyondTrust
  • Chat tools
  • SAML
  • Authentication tools
  • And more…
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  • Salesforce Logo
  • Microsoft Dynamics Logo
  • Cherwell Logo
  • Genesys Logo
  • Netsuite Logo
  • BMC Logo
  • Zendesk Logo
  • Jira Software Logo
  • Ivanti Logo
  • Microsoft Teams Logo
  • Sharepoint Logo
  • Confluence Logo
  • Google Logo
  • Jive Logo
  • BeyondTrust Logo
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A reliable knowledge management system that delivers real results

  • Nestle UK

  • Paychex

Nestlé ensures employees have the technology required to effectively do their job

As in any organization, Nestle needed to balance this requirement with the cost of providing great support and chose to partner with RightAnswers by Upland.
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The Road to Award-Winning KCS: A Case Study from Paychex

Paychex chose RightAnswers to implement a successful knowledge program using the KCS methodology to optimize call center activities.
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RA Case Study Nestle Inage
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AI Guide for Contact Centers 

Unsure of where to start in AI or need a refresher on the basics? Download our AI Guide for Contact Centers today! 

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AI-POWERED KNOWLEDGE MANAGEMENT

Delivering seamlessly connected knowledge management experiences

We empower customers by providing a comprehensive, AI-driven knowledge management solution that enhances user and customer experiences, fostering a culture of trust through seamless knowledge sharing. Join the movement shaping the next frontier in knowledge management.

Check out our other contact center and customer service products: 

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InGenius

Computer Telephony Integration (CTI) powering personalized customer service.

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Panviva

Compliant, omnichannel knowledge management for highly regulated industries.

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Rant & Rave

Customer engagement software that turns insight into action.

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Resources you may be interested in

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eBook

9 Steps to Implement & Sustain KCS for Growth

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Webinar

DestinationCRM – 2024 CX Megatrends to Watch: Expert Predictions

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Blog

The Future of Customer Service AI + the Human in the Loop

Ready to get things done?

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