RightAnswers is the validated knowledge management solution for BMC Remedyforce Service Desk and is also part of the Salesforce AppExchange.
RightAnswers knowledge management becomes a part of your organization’s operational workflow, making it second nature for your support agents and users, who resolve issues faster using our Agent Portal, Web Self-Service and Mobile Self-Service.
Knowledge management touches every IT and business initiative you have. Think about the last time you upgraded an application or operating system, launched a new product, or changed email systems. If you had to make similar changes:
RightAnswers integrates with other BMC products, and easily migrates your knowledge from one BMC ITSM to another. You can retain all of your knowledge, processes and workflows so there is no cost or service impact if you decide to move to another BMC ITSM solution.
RightAnswers empowers BMC Remedyforce service desks to improve the support experience and agent efficiency.