RightAnswers seamlessly integrates with Salesforce to give you the best combination of knowledge management and case management.
RightAnswers, available on the AppExchange, provides highly targeted search results, so agents resolve issues faster, improving the productivity of the contact center. RightAnswers’ Enterprise Knowledge Hub shares knowledge throughout your organization to enhance efficiencies.
The RightAnswers platform offered us the most flexibility to design a system that would best meet our customers’ needs, while their implementation team remained dedicated to getting us up and running as quickly as possible.
– Bill Vergantino, President and CEO of ExpenseWatch
Since RightAnswers’ goal is to improve the customer service you provide, we invest in developing advanced tools that focus on the customer experience. For example:
quickly get answers to their problems, while deflecting calls from the contact center. Your customers get answers the way they want – via email, mobile device, your website, social sites and forums, or on the phone with a live agent.
RightAnswers is KCS Verified V5 for its software and processes. Built-in workflows and best practices keep the knowledgebase up-to-date, so you’re assured that agents and customers are finding the best answers.
Through social aspects of RightAnswers, it’s easy to add knowledge contributed by your community and to update existing knowledge with their comments.