RightAnswers and ServiceNow
Do you need a better way of finding answers?
Are you looking to put better processes in place for your knowledge, to improve knowledge quality and consistency? Do your support agents and end-users need a more effective way of searching?
RightAnswers enterprise knowledge software products integrate with ServiceNow to enhance the efficiency and productivity of your support agents and end-users by resolving issues quickly.
Having the right knowledge and finding it quickly is the basis of a good customer service interaction. RightAnswers’ focus on knowledge – how to find it, create it, manage it and share it among all stakeholders – improves the customer experience and lowers support costs for organizations using ServiceNow.
RightAnswers has been a Certified ServiceNow Integration since 2007 and we re-certify our alignment with every new version of ServiceNow. It has been validated by ServiceNow for its performance, security and seamless interoperability with ServiceNow, and is available in the ServiceNow Store.
The only Knowledge-Centered Service (KCS) Verified knowledge management software that is a ServiceNow Certified Integration, RightAnswers has been embraced by the ServiceNow community as a valuable addition to teh service ecosystem.
Benefits of RightAnswers Knowledge Management Software
ServiceNow clients who use RightAnswers experience measurable service improvements in their support:
- Higher first-contact resolution rates
- Shorter time to resolution
- More calls deflected to self-service
- Reduced customer service and support costs
“RightAnswers expands the boundaries of what clients can accomplish while leveraging their ServiceNow platform.”
– Patrick DeMartine, Director Business Development, ServiceNow
Tailored to ServiceNow
RightAnswers offers three products designed to integrate with ServiceNow:
- RightAnswers Enterprise Knowledge Hub for ServiceNow – our complete solution for knowledge creation, agent portal, self-service portals and analytics (Includes RightAnswers Knowledge-Paks for ServiceNow)
- RightAnswers Enterprise Search and Knowledge-Paks for ServiceNow – simplifies search, finds all knowledge wherever it resides and displays it in a single screen (Includes RightAnswers Knowledge-Paks for ServiceNow)
- RightAnswers Knowledge-Paks for ServiceNow – Knowledge-Paks® library for IT support, containing more than 90,000 knowledge articles covering 600+ of the most commonly used software applications and devices, pre-loaded into ServiceNow