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Get the best of everything:
RightAnswers knowledge management
and ServiceNow

RightAnswers and ServiceNow

Do you need a better way of finding answers?

Are you looking to put better processes in place for your knowledge, to improve knowledge quality and consistency? Do your support agents and end-users need a more effective way of searching?

RightAnswers enterprise knowledge software products integrate with ServiceNow to enhance the efficiency and productivity of your support agents and end-users by resolving issues quickly.

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Having the right knowledge and finding it quickly is the basis of a good customer service interaction. RightAnswers’ focus on knowledge – how to find it, create it, manage it and share it among all stakeholders – improves the customer experience and lowers support costs for organizations using ServiceNow.

 

RightAnswers has been a Certified ServiceNow Integration since 2007 and we re-certify our alignment with every new version of ServiceNow. It has been validated by ServiceNow for its performance, security and seamless interoperability with ServiceNow, and is available in the ServiceNow Store.

The only Knowledge-Centered Service (KCS) Verified knowledge management software that is a ServiceNow Certified Integration, RightAnswers has been embraced by the ServiceNow community as a valuable addition to teh service ecosystem.

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Benefits of RightAnswers Knowledge Management Software

ServiceNow clients who use RightAnswers experience measurable service improvements in their support:

  • Higher first-contact resolution rates
  • Shorter time to resolution
  • More calls deflected to self-service
  • Reduced customer service and support costs

“RightAnswers expands the boundaries of what clients can accomplish while leveraging their ServiceNow platform.”
– Patrick DeMartine, Director Business Development, ServiceNow

Tailored to ServiceNow

RightAnswers offers three products designed to integrate with ServiceNow:

Watch the webinar: Get the Killer Combination: RightAnswers & ServiceNow