Enterprise Knowledge Hub for ServiceNow
Powerful knowledge management in the cloud, integrated with ServiceNow
RightAnswers Enterprise Knowledge Hub for ServiceNow fulfills the knowledge management needs of everyone across your enterprise – authors, agents and anyone who needs to find knowledge. Whether you want to conduct a quick search or create a new solution, it’s easy to get started.
Organizations that incorporate the RightAnswers Enterprise Knowledge Hub for ServiceNow improve their customer service and support through:
- Better knowledge creation and maintenance
- More refined search, which brings more relevant results
- Search across all company knowledge bases, file shares, networks, etc.
- Pre-loaded content that solves IT support issues
An intuitive interface for your knowledge authors
- Easy-to-use yet powerful authoring tool for creating and managing knowledge articles.
- Templates for a wide range of knowledge types – such as How-to’s, Errors, SOPs and Decision Trees – ensure consistency by all knowledgde authors
- Automated workflows and notifications guide knowledge authors, easing the knowledge creation process
- Offers a built-in video creation tool, for creating video solutions on-the-fly.
- An automated Knowledge Quality tool gauges the usefulness and consistency of knowledge articles as they’re being written, ensuring a high-quality knowledge base
RightAnswers guides authors through knowledge creation.
Gamification keeps your knowledge authors engaged with the knowledge.
Knowledge-Centered Service (KCS℠) Verified software enhances your customer service
- Knowledge-Centered Service (KCS℠) Verified V5 – the highest level of KCS accreditation available
- Built-in KCS workflows and processes
- Automated Article Quality Index (AQI) indicators
- Our Client Success Team guides you on your knowledge journey with RightAnswers and gets your team up to speed on KCS practices and fundamentals
Seamless integration increases agent productivity
- Integrates seamlessly with ServiceNow
- Support agents find knowledge and link articles to tickets in a single interface
- Eliminates post-call administration work through the ability to copy solutions to incidents in one click
- Add, fix or flag knowledge in one click, directly on the ServiceNow screen
- Provide more effective search results for your customers and end-users
- Includes Knowledge-Paks for ServiceNow, pre-packaged knowledge for tech support covering more than 600 applications and devices