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making the leading ITSM even better

Enterprise Knowledge Hub for ServiceNow enhances the scope and performance of
your ServiceNow service desk

Enterprise Knowledge Hub for ServiceNow

Powerful knowledge management in the cloud, integrated with ServiceNow

RightAnswers Enterprise Knowledge Hub for ServiceNow fulfills the knowledge management needs of everyone across your enterprise – authors, agents and anyone who needs to find knowledge. Whether you want to conduct a quick search or create a new solution, it’s easy to get started.

 

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RightAnswers in the ServiceNow Store

Organizations that incorporate the RightAnswers Enterprise Knowledge Hub for ServiceNow improve their customer service and support through:

  • Better knowledge creation and maintenance
  • More refined search, which brings more relevant results
  • Search across all company knowledge bases, file shares, networks, etc.
  • Pre-loaded content that solves IT support issues

An intuitive interface for your knowledge authors

  • Easy-to-use yet powerful authoring tool for creating and managing knowledge articles.
  • Templates for a wide range of knowledge types – such as How-to’s, Errors, SOPs and Decision Trees – ensure consistency by all knowledgde authors
  • Automated workflows and notifications guide knowledge authors, easing the knowledge creation process
  • Offers a built-in video creation tool, for creating video solutions on-the-fly.
  • An automated Knowledge Quality tool gauges the usefulness and consistency of knowledge articles as they’re being written, ensuring a high-quality knowledge base

Solution Manager knowledge authoring toolRightAnswers guides authors through knowledge creation.
Gamification keeps your knowledge authors engaged with the knowledge.

Knowledge-Centered Service (KCS℠) Verified software enhances your customer service

 

KCS Verified V5

  • Knowledge-Centered Service (KCS℠) Verified V5 – the highest level of KCS accreditation available
  • Built-in KCS workflows and processes
  • Automated Article Quality Index (AQI) indicators
  • Our Client Success Team guides you on your knowledge journey with RightAnswers and gets your team up to speed on KCS practices and fundamentals

Seamless integration increases agent productivity

  • Integrates seamlessly with ServiceNow
  • Support agents find knowledge and link articles to tickets in a single interface
  • Eliminates post-call administration work through the ability to copy solutions to incidents in one click
  • Add, fix or flag knowledge in one click, directly on the ServiceNow screen
  • Provide more effective search results for your customers and end-users
  • Includes Knowledge-Paks for ServiceNow, pre-packaged knowledge for tech support covering more than 600 applications and devices

RightAnswers-Agent-Portal-for-ServiceNow RightAnswers Certified Inline Integration into ServiceNow