Knowledge-Paks for ServiceNow
RightAnswers is the recognized leader in the creation of knowledge for technical support
RightAnswers Knowledge-Paks for ServiceNow populates your ServiceNow knowledge base with articles on popular off-the-shelf applications and commonly used devices, saving you time on knowledge creation.
RightAnswers is the recognized leader in the creation of knowledge for technical support. Millions of users and thousands of support agents worldwide rely on RightAnswers knowledge for consistently correct answers and solutions.
Bolster your knowledge with RightAnswers Knowledge-Paks
- Save time on knowledge creation
- Get more than 90,000 pre-packaged knowledge articles for IT support covering more than 600 commonly used applications and devices, and growing
- Solutions are clear, consistent, easy to follow and easy to find
- Multi-lingual, available in more than a dozen languages
A few of the applications covered by RightAnswers Knowledge-Paks
RightAnswers knowledge is better written and more consistent than what we tried to write ourselves, and the time-savings is huge. The detail is sufficient to avoid opening an incident, which is our main goal.
– Rob Pickering, VP Information Services, AAA Allied Group
Additional knowledge services from the experts
Additional knowledge services available with RightAnswers Knowledge-Paks for ServiceNow:
- Knowledge conversion and migration, including formatting and tagging
- Knowledge maintenance
- Custom knowledge creation
- Translation services
Gain from a Client Success team that accompanies you for the duration
Our complimentary Client Success program accompanies you for the duration:
- Keeps your knowledge base up-to-date
- Teaches you best practices, including KCS
- Helps with adoption
- Provides ongoing training and mentoring
- Drives your knowledge program and ensures its success
- RightAnswers Enterprise Knowledge Hub for ServiceNow, comprehensive knowledge creation and management in the cloud for the ServiceNow environment
- RightAnswers Enterprise Search and Knowledge-Paks for ServiceNow, an intelligent search tool that quickly finds the relevant answers no matter where they are stored in your enterprise, plus Knowledge-Paks pre-packaged knowledge
Contact us to learn how we can transform your customer service and support organization.