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your ace in the hole for SOP creation & management

RightAnswers improves process compliance and measurement
at business process outsourcers (BPOs)

Simplify SOP creation and maintenance

RightAnswers KM for SOPs

View the infographic about RightAnswers for SOP creation

Companies that use business process outsourcers (BPOs) expect them not only to improve their productivity and reduce their costs, but also to deliver best-in-class operations, end-to-end process metrics and better business outcomes.

With many of our clients offering BPO services, RightAnswers has a deep understanding of this business and offers products and services that fulfill the unique needs of BPOs:

  • Customizable templates – RightAnswers offers out-of-the-box templates tailored to different types of solutions, such as decision trees and RightPath solutions that lead the user along the process, exception logs, standard operating procedures (SOPs), how-to solutions and more
  • Global changes – Our Bulk Editor lets you make changes across multiple SOPs
  • Support for any file format – RightAnswers supports any file type, so you can upload documents in any format (xls, doc, mp3, avi, flv and on and on) and the files will be included in search results
  • Content blocks – the ability to easily add predefined content – such as regulatory language and confidentiality clauses – across multiple SOPs, especially critical in financial services accounts
  • Secure cloud with multi-tenancy ensures your clients that their proprietary information remains secure and restricted to their company only
  • Federated search that in finds SOPs wherever they reside across multiple systems, offering a centralized view of all your knowledge
  • Extensive analytics including dashboards, more than 40 standard reports and an unlimited number of custom reports
  • Multilingual support serves the SOP needs of global organizations

See more ways RightAnswers serves the needs of our BPO clients.


Our BPO clients cater to a wide range of industries and offer services that run the gamut, from payroll processing, human resources outsourcing and healthcare to financial, accounting and credit card services.

Some of RightAnswers’ BPO clients:


Dignity Health logo
First Data logo
Genpact logo
Paychex logo