With dozens of government agency clients and partners, RightAnswers has extensive experience with the unique challenges that agencies face in providing support.
To provide the highest levels of service, government departments should be prepared with knowledge solutions stored in a central repository, providing secure access to support agents, employees or citizens. Easy access to the knowledge that’s appropriate for each user community will reduce the number of calls to the service center and improve wait times for people who do call.
RightAnswers partnered with Onix Networking to manage their GSA Schedule. Through its GSA program, RightAnswers is committed to supporting the knowledge management needs of its federal government customers. Located in Lakewood, Ohio, Onix is a small business that provides industry-leading solutions in information technology. Onix specializes in technologies and services that help optimize IT infrastructure for secure, manageable and reliable data.
To obtain information about RightAnswers products on the GSA, please contact firstname.lastname@example.org.
With RightAnswers, government agencies can manage knowledge in a secure, government-compliant environment to better support their employees, citizens, vendors and business applications.
RightAnswers can be accessed on the Microsoft Azure Cloud for Government, which meets the strict government regulations defined by FedRAMP, FISMA, DIACAP and other compliance standards.
While RightAnswers can be used as a stand-alone solution, the majority of our government agency clients integrate RightAnswers with their customer service (CRM) or IT service management (ITSM) system.
For IT support, RightAnswers offers a fully populated knowledge base library consisting of 100,000 solutions that cover more than 500 of the most popular off-the-shelf software applications.
Our intuitive authoring tool makes it easy for your team to create custom knowledge on a broad range of government-related categories including;
Government departments can author and share information regarding public policy in areas such as defense, domestic, economic, education, energy, environmental, foreign, health, housing and transportation.
Citizens can quickly search for solutions via self-service. In addition, the search component can be added to any agency’s website, allowing government departments to retain their existing custom website structure and branding.