Your organization is constantly evolving. To provide consistent and effective customer service, your knowledge must evolve with you as you launch new products and release new versions.
RightAnswers is used effectively by dozens of high-tech companies to provide consistently superior customer experiences even through times of major change.
High-tech companies appreciate RightAnswers for its:
Some of the high-tech and technology companies using RightAnswers:
RightAnswers provides a centralized source for all enterprise knowledge, accessible by everyone in the organization. This aids sharing and collaboration and makes the entire organization more efficient.
For example, the QA department may create knowledge for its own needs that can help resolve customer service issues – so the knowledge is ready and waiting when the customer calls.