There are many support issues particular to utilities:
Utilities affect tens of thousands of customers, so when a disruption occurs, the contact center and service desk are flooded with calls.
Get more out of RightAnswers by linking specific knowledge articles to your systems and processes. Any event can trigger an automatic alert. This empowers your agents with real-time information and enables your organization to contact customers proactively.
RightAnswers’ capabilities increase efficiency and productivity of the contact center and service desk, while lowering support costs:
RightAnswers’ intuitive Agent Portal and self-service portals, with effective search, FAQs and Announcements, slash agent training time and call handle time.
Some of the utilities that use RightAnswers for customer service and support: