Analyzing the performance of your knowledgebase is crucial in measuring the cost and effectiveness of your service. As knowledge experts, we understand which data is important in giving you insight into your knowledge and making your knowledgebase more powerful.
Dashboards and predictive analytics indicate the effectiveness of your knowledge and how well it’s being used, and pinpoint areas that need addressing.
Build and schedule custom reports using our Report Builder and use our extensive standard reports to get a clear picture of your service. As part of our best practices, we will recommend to you which reports to run weekly, monthly and quarterly.
You can create, manage and send surveys about your knowledge to your audiences and analyze the results inside RightAnswers.