We don’t like to brag (okay, maybe we do), but RightAnswers offers more knowledge management reporting than anyone else. Measure the impact of your service and support with more than 40 pre-built reports. They give you the metrics you need to manage your knowledge strategy.
Run the reports to discover what’s working for your customers and employees, and where you can improve. Analyze factors such as:
Our Client Success team will work with you to determine the types and frequency of reports you should run.
(KCS is a service mark of the Consortium for Service Innovation™.)
RightAnswers reports process extremely quickly, giving fast results even to customers with large or high-traffic knowledge bases. Graphic reports are available for importing into presentations to show trending and ROI.
Filtering options and sortable columns provide more granularity and details, making it easier to find the information you’re looking for.
Schedule or run reports any time, and export them into the format you need. You can even define multiple schedules for the same report, applying different filters for use by different people in your organization.
Forty-plus reports not enough for you? Check out our custom Report Builder.