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Pithy papers and educational eBooks that are sure to please

Transforming Customer Support with Knowledge Management

Download the DestinationCRM white paper

RightAnswers Community: Putting Social into Self-Service

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Why Financial Services Firms Bank on Knowledge Management

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Answers Appear Like Magic with Knowledge Spotlight Online Help

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Enabling KCS Adoption – A New Game in Town

Download the white paper co-authored by Greg Oxton

5 Reasons a Great Customer Experience Depends on Knowledge

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Take Off the Training Wheels and Let Your Customer Support Agents Fly

Download the KMWorld white paper

Knowledge Article Quality: Writing Clear, Highly Useful Knowledge for Your Contact Center or Service Desk

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Improve Your Knowledge through Gamification

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eBook: Basic Principles of KCS

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Video for Support – Easy to Create, Manage and Find

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Return on Knowledge (ROK) for Customer Service

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Return on Knowledge (ROK) for IT Support

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Successful Knowledge Management

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Building the Business Case for Knowledge Management Success

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