Every company has knowledge. And it’s stored in some of these places:
When you move to a knowledge management system, you don’t want to waste time recreating this knowledge or migrating it to your knowledge base. With RightAnswers, you don’t have to.
RightAnswers delivers a consolidated view of knowledge from all your networks, drives and knowledge bases and other repositories. In a single search, it conducts a “federated search,” simultaneously searching for knowledge across all these sources.
RightAnswers serves up knowledge in all its formats, such as Word docs, PDFs, Excel spreadsheets, videos, etc.
By tracking and reporting on the most popular external knowledge, we provide a prioritized list of items that should be converted to native knowledge and stored in the knowledge base to improve overall customer service.