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Solution Manager leads you to more effective knowledge creation

Effectively manage your knowledge base

The heart of RightAnswers is Solution Manager, our intuitive tool where your knowledge authors create and modify knowledge articles.

solution manager

 

In Solution Manager, authors can personalize solutions for different audiences, such as agents, customers and employees, for access in our Agent Portal and self-service portals, respectively.

TeamOur Solution Manager software enables the creation of many different solution types, including:

  • Interactive solutions such as decision trees and RightPath step-by-step checklists lead customers through multi-step solutions
  • Multimedia solutions, including video
  • Multi-lingual solutions, for supporting customers across the globe

Solution Manager comes with pre-built templates for addressing different types of problems, such as how-to’s, errors and operational and functional issues.

Advanced capabilities include out-of-the-box gamification to drive the desired behaviors among your employees and customers, and an automated Knowledge Quality tool to ensure your knowledge base is populated with highly useful knowledge.

Processes in Solution Manager are based on knowledge best practices and can support any knowledge methodology, such as Knowledge-Centered Support (KCS). In fact, Solution Manager is KCS Verified V5 – the highest level of KCS accreditation – and offers more than 70 built-in KCS processes.

 

Don’t want to recreate the wheel? Use our duplicate detection capabilities to check for (and leverage) existing solutions in the knowledge base.