The heart of RightAnswers is Solution Manager, our intuitive tool where your knowledge authors create and modify knowledge articles.
Solution Manager comes with pre-built templates for addressing different types of problems, such as how-to’s, errors and operational and functional issues.
Advanced capabilities include out-of-the-box gamification to drive the desired behaviors among your employees and customers, and an automated Knowledge Quality tool to ensure your knowledge base is populated with highly useful knowledge.
Processes in Solution Manager are based on knowledge best practices and can support any knowledge methodology, such as Knowledge-Centered Support (KCS). In fact, Solution Manager is KCS Verified V5 – the highest level of KCS accreditation – and offers more than 70 built-in KCS processes.
Don’t want to recreate the wheel? Use our duplicate detection capabilities to check for (and leverage) existing solutions in the knowledge base.