KMWorld's annual list of 100 Companies That Matter in Knowledge Management features organizations that manifest innovation, ingenuity, resourcefulness, usefulness, collaboration, community and expertise. RightAnswers is one of them.
A trio of Monmouth University students have developed a solution to a customer service problem to win the university’s first chatbot challenge.
Monmouth University and Edison Enterprise Knowledge Provider RightAnswers Collaborate for Chatbot Challenge
Monmouth University’s School of Science and Business School worked with Edison knowledge provider RightAnswers to host the school’s first chatbot competition.
Teams presented their customer service chatbots in a software development challenge organized by RightAnswers.
First American Title noticeably improved its customer service using RightAnswers and Knowledge-Centered Service (KCS).
RightAnswers is recognized for RightAnswers Community, which combines community discussions and knowledgebase solutions in one place, making it easier to find the answer.
The launch of the new RightAnswers Community, a social customer service channel and social intranet tool for peer-to-peer support, will deliver customer service by leveraging their own knowledge within their community.
RightAnswers has rolled out RightAnswers Community, a new social customer service channel and social intranet tool for peer-to-peer support.
In RightAnswers Community, customers help customers and agents help agents find answers faster – reducing the time agents spend on calls and increasing customer satisfaction.
Exciting developments in RightAnswers knowledge management technology, such as gamification and knowledge automation, enhance customer service.
RightAnswers' Knowledge Spotlight provides customers with the answers they need in the context of what they are doing in an application or website.
RightAnswers' Knowledge Spotlight online help provides customers with answers they need in the context of your application or website.
Giving users instant access to solutions as they are interacting with your online applications or site brings self-service straight to the user.
RightAnswers is bringing new tools in online contextual help to make sure customers more readily find the answers they need.
Lessons from bike riding about CX and KCS - a KMWorld Best Practices White Paper by RightAnswers CEO Jeff Weinstein (free subscription).
Improved knowledge quality will increase support agent adoption of the knowledge management initiative, which results in better customer service and satisfaction.
Knowledge Quality ensures high-value knowledge creation for customer service.
Ensures the knowledgebase is populated with useful knowledge for customer service and support.
RightAnswers offers out-of-the-box gamification to enhance enterprise knowledge and improve customer service.
RightAnswers has introduced gamification to enhance enterprise knowledge and improve customer service by driving the right behaviors.
For the fourth time, RightAnswers has been named to KMWorld's 100 Companies That Matter in Knowledge Management for its Enterprise Knowledge Hub that enhances the customer experience.
ExpenseWatch has deployed a cloud-based knowledge management solution to power its Customer Satisfaction Help and Support Portal.
By Simon Yelsky, RightAnswers VP, Product Management and Marketing
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