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new developments

Exciting announcements we’ve shared

Press Releases

Winner Named in RightAnswers Chatbot Development Challenge at Monmouth University

The winning chatbot addresses a real-world customer service need.

RightAnswers and Monmouth University Host Presentation and Awards Reception for Customer Service Chatbot Development Challenge

Join RightAnswers and Monmouth University for the Presentation and Awards Reception for the Customer Service Chatbot Development Challenge at 9:30 am–12:00 pm on Saturday, February 4, 2017 at Monmouth University.

RightAnswers Chatbot Competition Gives Students Real-World Programming and Business Experience

RightAnswers is sponsoring a technology development competition for Monmouth University students to build a customer service chatbot, to help nurture the next generation of entrepreneurs.

RightAnswers Sponsors Argyle Customer Experience Leadership Forum

RightAnswers President and CEO Jeff Weinstein will participate on the panel at the November 2, 2106, Argyle Customer Experience Leadership Forum and will provide actionable advice on the most pressing challenges faced by customer service organizations.

Knowledge Management Vendor RightAnswers Wins 2016 CUSTOMER Contact Center Technology Award

RightAnswers Community social self-service honored for improving customer service technology and enhancing the customer experience

RightAnswers Selected in KMWorld Trend-Setting Products 2016

Innovations in RightAnswers knowledge management software dramatically boost productivity and efficiency at any type of organization

RightAnswers Exceeds Sales Goals for H1 2016

RightAnswers’ strong first half performance in 2016 validates its value in transforming customer service and support organizations and positions the company to exceed its goals for 2016.

RightAnswers Extends Reach of Contact Centers with Peer-to-Peer Support Communities

Customers and customer service agents find answers faster using RightAnswers Community support forums that can integrate with your knowledge base and web self-service.

RightAnswers Completes 150th Knowledge-Centered Support (KCS) Certification and Training

RightAnswers offers KCS workshops and certification to its customers and to third parties.

RightAnswers Receives Latest CRM Certification

Knowledge management software verified for interoperability with latest version of NetSuite CRM.

RightAnswers Named to KMWorld Magazine’s 100 Companies That Matter in Knowledge Management 2016

RightAnswers elevates the customer experience through a better approach to knowledge and faster problem resolution.

RightAnswers Reports Record-Breaking Growth in 2015

Exceeds annual projections; Technology partners and client referrals clinched major deals.

RightAnswers Receives 2016 CUSTOMER Magazine Product of the Year Award

RightAnswers wins the CUSTOMER 2016 Product of the Year Award for its Enterprise Knowledge Hub that elevates the customer experience through a better approach to knowledge.

RightAnswers Wins 2015 Customer Experience Innovation Award

RightAnswers Enterprise Knowledge Hub won the 2015 Customer Experience Innovation Award for enhancing the customer experience through widespread knowledge usage and engagement.

RightAnswers Named 2015 KMWorld KM Promise Award Finalist

RightAnswers knowledge management tools and services enhance customer service and the customer experience.

RightAnswers Sponsors NowForum London 2015

RightAnswers is the first NOW-certified knowledge management software and a Gold sponsor of NowForum London, the largest gathering of ServiceNow professionals outside the US.

RightAnswers Receives 2015 CUSTOMER Magazine TMC Labs Innovation Award

Enterprise Knowledge Hub honored for innovation in customer service and the customer experience

RightAnswers Expands International Offering of Knowledge for IT Support

Adds Polish and Romanian to Knowledge Paks® library of knowledge for IT support, bringing the number of languages offered to 11

RightAnswers Online Contextual Help Improves the Customer Experience by Bringing Answers Straight to the User

Knowledge Spotlight offers immediate, context-sensitive help inside your application

RightAnswers Receives 2015 CUSTOMER Contact Center Technology Award

Enterprise Knowledge Hub honored for improving customer service technology through Knowledge Management

RightAnswers Joins Panel at Pink Elephant’s PinkNORTH15 ITSM Conference

RightAnswers EVP Bill Pollie discusses keys to successful knowledge management and customer support

RightAnswers Introduces Knowledge Gamification to Improve Customer Service

Increases adoption of knowledge management initiative and motivates agents to create and maintain high-quality knowledge

RightAnswers Designated as Certified Integration with ServiceNow Fuji

RightAnswers is the only Knowledge Management software verified for integration with Fuji, the latest version of the ServiceNow ITSM

RightAnswers to Offer Knowledge-Centered Support (KCS) Training and Certification

Empowers customers with highest level of KCS certification in addition to providing KCS Verified V5 software and best practices

RightAnswers Sponsors Knowledge15 ServiceNow User Conference

Demonstrates the ServiceNow-certified knowledge management software

RightAnswers Named in KMWorld’s 100 Companies That Matter in Knowledge Management

Selected for Enterprise Knowledge Hub that Enhances the Customer Experience

RightAnswers Receives 2015 CUSTOMER Product of the Year Award

Cited for its Enterprise Knowledge Hub that manages knowledge across the organization

RightAnswers Reports Strong Performance in 2014

Introduces Groundbreaking Functionality to Improve Customer Service through Knowledge Management and Knowledge Centered Support (KCS); Strengthens Partnerships and Increases Global Footprint; Recognized for Contribution to Customer Service Organizations.

RightAnswers Named Finalist of the 2014 Customer Experience Innovation Award

RightAnswers SmartService™ honored for improving customer service technology

RightAnswers Receives 2014 CUSTOMER Contact Center Technology Award

RightAnswers honored for improving customer service technology

RightAnswers’ Fourth Annual IMPACT Knowledge Conference Opens in Orlando

Welcomes RightAnswers Global Clients and Partners, Industry Experts and Other Knowledge Professionals

RightAnswers Receives 2014 CUSTOMER Magazine TMC Labs Innovation Award

Leading Technology and SmartService™ Approach to Improving Customer Service Honored for Innovation

Fruition Partners and RightAnswers Team Up to Incorporate Knowledge Management into Managed Cloud Services for ServiceNow

Enhance IT support using powerful knowledge management as part of the managed cloud environment.

Bell Techlogix and RightAnswers Announce New Partnership

Extends Bell Techlogix Offering with Knowledge Management to Improve Its Clients’ Customer Service

ExpenseWatch Chooses RightAnswers as the Foundation for its Comprehensive Help and Support Portal for Customers

ExpenseWatch has implemented RightAnswers cloud-based knowledge management system integrated with Salesforce to power its customer satisfaction help and support portal.

AAA Allied Group Installs RightAnswers Knowledge Service for ServiceNow

RightAnswers Knowledge Solution Bolsters Knowledgebase to Enhance IT Support.

Emtec Inks Partnership with RightAnswers

RightAnswers to be Utilized for Internal Knowledge Management and as an Expanded Service for the Emtec Client Base

RightAnswers Introduces SmartService™

RightAnswers Introduces SmartService™ to Transform Customer Service and IT Support through Knowledge Management

Lely Improves Service in the Field Using RightAnswers Mobile Self-Service

Lely selected RightAnswers knowledge management to centralize its knowledge and provide information to field technicians.

RightAnswers is Bronze-Level Sponsor of ServiceNow’s Knowledge14

RightAnswers Certified for ServiceNow Knowledge Management Integration

RightAnswers Expands Knowledge-Paks Offering

Knowledge in the Cloud Provides New Solutions in Real-Time

RightAnswers Wins 2014 Product of the Year Award from TMC’s CUSTOMER Magazine

RightAnswers is honored to receive CUSTOMER Magazine’s 2014 Product of the Year Award for most innovative product.

RightAnswers SuiteApp Achieves ‘Built for NetSuite’ Verification

RightAnswers Meets the NetSuite SuiteCloud Platform's Development Standards and Documented Best Practices

U.S. Federal Government Agencies Can Use RightAnswers on Amazon Web Services

RightAnswers Becomes Amazon Web Services (AWS) Advanced Technology Partner and Offers Knowledge Management Platform through AWS GovCloud and AWS Marketplace.

RightAnswers, Inc. Receives 2013 TMC Labs Innovation Award

Recognized for Profound Advancements in Knowledge Management and the Customer Experience

RightAnswers’ Third Annual IMPACT Knowledge Conference in Orlando, FL Hailed a Great Success by Attendees

Cloud and Customer Service Emerge as Key Themes at IMPACT 2013

RightAnswers Announces Winners of IMPACT Awards at Annual IMPACT 2013 Knowledge Conference

IMPACT Awards Recognized Organizational and Individual Knowledge Achievements

RightAnswers Named to KMWorld’s 2013 List of Companies that Matter in Knowledge Management

RightAnswers Selected to Annual Knowledge Management List

RightAnswers Reports Strong Corporate Performance in 2012 Fueled by Customer and Partner Growth

Company Continues Momentum with Increased Investments in Customer Service and Cloud

RightAnswers Announces Availability of RightAnswers SuiteApp for NetSuite’s SuiteCloud Computing Platform

Integrated Solution Provides NetSuite Customers Enhanced Customer Service Through Knowledge Management and Web Self-Service

RightAnswers Receives TMC’s CUSTOMER Magazine 2012 Product of the Year Award

RightAnswers Unified Knowledge Platform Version 7.1 Honored for Exceptional Innovation