Las Vegas (April 20, 2014) – RightAnswers, the #1 provider of cloud-based knowledge management, web and mobile self-service and social knowledge solutions for IT support and customer service, and InSource, a leading professional services provider in the Mid-Atlantic, announced today a strategic partnership to provide a powerful knowledge management and self-service to ServiceNow customers.
RightAnswers Knowledge Hub for ServiceNow is the only ServiceNow-certified knowledge management software. It integrates with the ServiceNow Service Management platform to provide powerful knowledge management and IT service automation in a single interface, enhancing efficiency and productivity of the support organization. Using RightAnswers, support agents and self-service users quickly find answers to resolve issues faster.
InSource, a ServiceNow Preferred Solutions Partner, is recognized by ServiceNow for its commitment, training, and consistently high customer satisfaction ratings in providing ServiceNow implementations.
“RightAnswers and InSource share a passion and commitment to delivering the best in customer support, onboarding, and best practice processes,” said Bill Pollie, Executive Vice President, International Sales and Business Development, RightAnswers. “As a trusted advisor to various ServiceNow clients, InSource understands how important knowledge can be to a successful support strategy and why RightAnswers is the best solution to deliver results in a ServiceNow environment.”
“We aim to help companies look outside IT to improve their processes, and RightAnswers knowledge management achieves the goal of enhancing the support our customers can provide,” explained David Silverstein, Partner and Vice President Business Development InSource.
Visit RightAnswers at booth #708 at Knowledge15, April 19–24 in Las Vegas, to see a demo of the knowledge management and self-service software integrated with ServiceNow.
To learn more about InSource service offerings, visit booth #714 at Knowledge15.
About RightAnswers
RightAnswers is the #1 provider of cloud-based knowledge management, web and mobile self-service and social knowledge solutions to enhance customer service and IT support. Our 450+ clients around the globe use RightAnswers seamlessly integrated with their CRM, ITSM or other customer service software to deliver stellar support experiences while saving millions of dollars a year.
About InSource
InSource is one of the leading professional services firms in the Mid-Atlantic. As a Preferred Solutions partner of ServiceNow, InSource delivers a broad range of consulting services and expertise focused on IT Governance and Strategy, Enterprise Applications, and Infrastructure Services.