RightAnswers Elevates the Customer Experience through a Better Approach to Knowledge and Faster Problem Resolution
Edison, NJ (March 22, 2016) – For the fifth time, RightAnswers, Inc., the #1 provider of knowledge management, self-service and social knowledge solutions for customer service, has been named to the prestigious 100 Companies That Matter in Knowledge Management by KMWorld Magazine, the leading information provider serving the knowledge management industry. KMWorld has selected RightAnswers from among hundreds of companies for making an impact on customer service and the customer experience through knowledge.
“At RightAnswers we’re continuously innovating our knowledge solutions so our clients can provide their customers with a great service and support experience,” said Jeff Weinstein, President and CEO, RightAnswers.
RightAnswers’ Enterprise Knowledge Hub is used throughout the organization to enhance collaboration, knowledge creation and knowledge sharing among all departments – ultimately leading to superior customer service. Its Knowledge-Centered Support (KCSSM) Verified V5 software and unique tools such as an automated knowledge quality indicator ensure the creation of high-quality knowledge that is kept current, improving the customer service that organizations are able to provide.
Being named to our list of 100 Companies That Matter in Knowledge Management is a prestigious designation because it represents the best in innovation, creativity and functionality,” says KMWorld Editor Sandra Haimila. “The 100 Companies offer solutions designed to help users and customers find what they need whenever and wherever they need it – and what they need is the ability to access, analyze and share crucial knowledge,” says Sandra Haimila, KMWorld Editor.
About RightAnswers
RightAnswers is the #1 provider of cloud-based knowledge management, web and mobile self-service and social knowledge solutions for improving customer service, IT support and enterprise-wide collaboration. Our flagship product, the Enterprise Knowledge Hub, promotes knowledge-sharing across your organization, increasing employee engagement and your overall productivity and efficiency. Our 450+ clients around the globe use RightAnswers seamlessly integrated with their CRM, ITSM or other enterprise software to provide outstanding customer experiences while saving millions of dollars a year. Learn more at uplandsoftware.com/rightanswers.
About KMWorld
KMWorld (www.kmworld.com) is the leading information provider serving the Knowledge Management systems market and covers the latest in Content, Document and Knowledge Management, informing more than 30,000 subscribers about the components and processes – and subsequent success stories – that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc. (www.infotoday.com)