Enterprise Knowledge Hub Honored for Improving Customer Service Technology through Knowledge Management
Edison, NJ (July 22, 2015) — RightAnswers, Inc., the #1 provider of cloud-based knowledge management software and services for delivering SmartService™, announced today that for the second year in a row, TMC, a global, integrated media company, has named RightAnswers Enterprise Knowledge Hub as a 2015 CUSTOMER Contact Center Technology Award winner presented by CUSTOMER magazine.
“The Enterprise Knowledge Hub helps our customers become more collaborative and provides a more holistic view of their customers as it relates to all channels of support. It enhances communication, cooperation, productivity and employee satisfaction,” says Jeff Weinstein, President and CEO, RightAnswers.
RightAnswers developed the Enterprise Knowledge Hub as a central repository of support knowledge where every member of the organization can contribute to and retrieve knowledge. As more people and departments contribute to the Enterprise Knowledge Hub, the more complete and up-to-date the knowledge base becomes, leading to better customer service.
Other innovations in RightAnswers’ latest software release include:
- Out-of-the-box gamification to accelerate adoption of the knowledge initiative, motivate agents to create knowledge and update existing knowledge, and promote social behavior
- Automated knowledge quality tool to ease knowledge quality checks and improve the quality of the knowledge base
- Online contextual help that brings answers to users in the context of what they are doing
“Congratulations to RightAnswers for being awarded a 2015 CUSTOMER Contact Center Technology Award. The Enterprise Knowledge Hub has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.”
This tenth-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
Results of the 2015 CUSTOMER Contact Center Technology Award will be published in the July/August edition of CUSTOMER Magazine.
About RightAnswers
RightAnswers is the #1 provider of cloud-based knowledge management, web and mobile self-service and social knowledge solutions to enhance customer service and IT support. Our 450+ clients around the globe use RightAnswers seamlessly integrated with their CRM, ITSM or other customer service software to deliver stellar support experiences while saving millions of dollars a year.
About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
About TMC
TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading business technology event, as well as industry events: 2015 Connecticut Mobile Summit; Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5 – HTML5 & Mobile App Developer Conference; Drone Zone 360; IoT Evolution Conference & Expo; IoT Evolution Developers Conference; IoT Evolution Fog, Analytics & Data Conference; IoT Evolution Connected Transportation Conference; IoT Evolution Connected Home & Building Conference; MSP Expo; NFV Expo; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo featuring Fitness and Sports Wearable Technology (FAST) Expo; WebRTC Conference & Expo; and more. For more information about TMC, visit www.tmcnet.com.