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Partners hone their expertise with Knowledge Management Certification

Knowledge Management Certification for Partners

RightAnswers Knowledge Management Certification for partners is designed to enhance the skills of our partners, and establish your company as expert consultancy advisers. The certification, which is recognized by RightAnswers customers, partners and stakeholders, is also one of the prerequisites in becoming a RightAnswers Certified Partner, and use of the logo is permitted for that individual’s biography or professional profile. Partners can also offer the certification to their clients that use RightAnswers, so they too can maximize their investments in RightAnswers.

What You Will Learn

  • Knowledge management and self-service best practices (KCS, ITIL)
  • Knowledge architecture
  • Knowledge segmentation
  • User management and workflow
  • Content development
  • Taxonomy and attribute management
  • Knowledge style guides
  • How to improve searching capability
  • Knowledge analytics and how to measure success

Contact the Partner Success Team to register and learn more: