Knowledge management is an art as well as a science. And that’s where our knowledge experts come in. Once you have the right technology in place, there are knowledge services that can accelerate your knowledge management initiative. RightAnswers provides Knowledge as a Service (KaaS) to keep your knowledge initiative on track.
RightAnswers operates as an extension of its clients’ knowledge teams and takes shared ownership of clients’ knowledge programs. Some of the knowledge management services we provide to ensure your knowledge success:
RightAnswers knowledge management services keep your knowledge project on track – and result in faster speed to answer, higher resolution rates and increased customer satisfaction.
There are many more opportunities for us in regards to KM. I am happy to see that Client Success did not stop once we went live. We continue to have a strong relationship with Client Success and take comfort they are there for the long-term partnership with us.
– Priscilla Peralta, Knowledge Management Specialist, Dignity Health
Knowledge management services can bolster your efforts, but the first step toward a successful knowledge initiative is using the right tool to manage your knowledge. It should make it easy for authors to create effective knowledge and for agents and customers to find what they’re looking for. Other important requirements of a good knowledge tool: